Frequently Asked Questions
Everything you need to know about your Sister Jane order.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 2-3 working days. International delivery times vary by location, usually ranging from 5-10 working days depending on your local customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unworn, unwashed, and have all original Sister Jane tags still attached to be eligible for a refund.
Do you restock items that are sold out?
As many of our pieces are part of limited-edition capsule collections, we rarely restock exactly the same style once it sells out. However, we recommend signing up for back-in-stock notifications on the product page just in case.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our more structured pieces or checking the 'Fit' notes in the description.
Do I have to pay international customs duties?
For orders outside the UK and EU, customs duties and taxes may apply upon arrival. These charges are determined by your local customs office and are the responsibility of the customer.